Refund Policy

At UmraPackage.pk, we are committed to providing you with the best services and experiences for your spiritual journey.

We understand that sometimes plans change, and we strive to ensure that our refund policy is clear and fair for all our valued customers. Please take a moment to review our refund policy for Umrah packages from Pakistan.

1. Refund Eligibility

Refunds are applicable under the following circumstances:

  • Cancellation by the Customer: If you wish to cancel your Umrah package from Pakistan, we require written notice sent via email to info@umrapackage.pk. The refund will depend on the cancellation notice period, which is subject to the terms of the booking agreement.
  • Cancellation by Us: If we are unable to fulfill your booking due to unforeseen circumstances, we will offer a full refund of the amount paid for the Umrah package.

2. Refund Process

  • Refund requests must be made in writing via email to info@umrapackage.pk.
  • Once your refund request is received, it will be processed within 7-14 business days.
  • The refund will be made to the original payment method, or an alternate method, depending on the situation.

3. Non-Refundable Costs

Please note that certain expenses are non-refundable, including but not limited to:

  • Visa fees
  • Airfare (unless otherwise specified)
  • Hotel reservations (as per the hotel cancellation policies)
  • Any other third-party charges incurred

4. Cancellation Timeframe

The following cancellation policy applies to Umrah packages from Pakistan:

  • Cancellations made 30 days or more before the departure date will incur a 10% cancellation fee.
  • Cancellations made 15-30 days before departure will incur a 30% cancellation fee.
  • Cancellations made less than 15 days before departure will not be eligible for a refund.

5. Changes to Bookings

If you wish to make any changes to your Umrah package after booking, please contact us as soon as possible. We will make reasonable efforts to accommodate your request, but please be aware that additional charges may apply depending on the changes.

6. Force Majeure

In the event of unforeseen circumstances such as natural disasters, pandemics, or government restrictions that affect travel plans, we may not be able to process refunds. However, we will work with you to find alternative solutions to ensure your journey can continue as planned.

Contact Us

If you have any questions regarding our refund policy, or if you need to make a refund request, feel free to get in touch with us:

We thank you for choosing UmrahPackage.pk for your Umrah packages from Pakistan, and we look forward to assisting you with your journey.